Business knowledge for Inbox

Business knowledge belongs inside the OffPress Inbox. It appears alongside Conversations and Inbox settings after activation, not as a separate sidebar item or CMS collection.

Open the saved knowledge

1. Open your site’s Inbox in OffPress.
2. Activate Inbox if you intend to use it.
3. Select Business knowledge in the Inbox controls.
4. Review the facts and their sources.

If Inbox is inactive, the knowledge control is hidden. Re-activate Inbox to use its knowledge tools; this does not require creating another website.

Review what customers may be told

Check opening hours, services, prices, locations, contact details, booking instructions, and policies. Website text can be incomplete or outdated, so verify important facts even when they were extracted automatically.

Knowledge entries show their source and whether they are suitable for customer-facing answers. Keep private instructions and sensitive details out of information intended for customers.

Correct or teach information

Choose Review with OffPress to open the learning conversation. State the correction clearly and identify the old fact when replacing it.

Our Saturday opening hours are now 9 am to 1 pm. Replace the old 10 am to 2 pm hours. Weekday hours are unchanged.

After the work finishes, return and select Refresh knowledge. Verify the saved correction and test a relevant customer question. A chat instruction alone is not confirmation that the stored fact was updated.

Use Back to Inbox to return to conversations. If a question still needs human help, handle it in Inbox rather than assuming the AI can answer it from incomplete information.